District Technology Services Lead
Reports to: Educational Technology Services Coordinator
Date: August 2018
Provides support to client districts in the budgeting, planning and vision of district technology resources. Facilitates activities to ensure reliable and efficient use of technology resources for client districts, and assures the resolution of technology concerns of the district. Maintains communication with district and AEA staff on needs and goals related to technology and keeps stakeholders apprised of issues. Works in coordination with the AEA technology consultant assigned to the district and others as appropriate to support the best practice technology implementation in the district.
- Bachelorís degree in computer science, management information systems, education or related field or, alternatively, four (4) years of experience in a computer-related field.
- Serves as the primary point of contact for districts using managed services, and leads the district in planning, budgeting and implementing managed service technology goals.
- Proactively identifies, monitors and communicates district managed service issues and needs with supervisor and other stakeholders, and facilitates solutions with appropriate AEA and/or district client staff.
- Provides Tier 2 support for the Technology Systems Technicians assigned and working in districts.
- Maintains technology equipment inventories and equipment life cycles for district clients.
- Oversees successful resolution of support requests in assigned districts
- Coordinates support procedures for timely and reliable technology services
- Monitors services of assigned district clients and recommends changes as appropriate.
- Works with supervisor and Technology Team on scheduling for district support.
- Works in collaboration with multiple district technology teams, building consensus and moving the district forward in best practice technology implementation.
- Participates in projects, committees or activities to support the Agencyís mission, goals and priorities.
- Demonstrates self-discipline and initiative to produce high-quality, organized and dependable results.
- Conveys a positive and professional image to staff and public.
- Assists with Technology Support Team services as needed.
- Provides Tier 1 district support when scheduling necessitates it.
- Maintains communication and liaison support between clients and staff.
- Assists with technology planning through ongoing research.
- Conducts in-service programs for clients as necessary
- Follows policies, procedures, standards and rules of the Agency and industry
- Pursues professional growth opportunities and relationships to keep current with and influence technology services.
- Develops, maintains and processes records and documentation in accordance with Agency policies and procedures.
- Performs such other duties as may be assigned
Knowledge, Skills and Abilities:
- Ability to communicate effectively and maintain effective working relationships with a variety of stakeholders.
- Ability to function effectively as a team member and work collaboratively with others and/or independently as appropriate.
- Ability and willingness to be flexible and respond to the changing needs of clients and the Agency.
- Ability to organize, interpret and use data to make sound decisions.
- Ability to apply and integrate technical knowledge, techniques and expertise into an effective style of customer service.
- Advanced technical knowledge of PC and Macintosh computers, technology systems, related hardware and software applications and best practice technologies.
- Ability to think critically about situations, proactively address challenges, and troubleshoot when issues arise.
- Knowledge of applicable rules and laws that govern educational decisions.
- Ability to plan, manage and implement projects in partnership with others.
- Ability to apply and implement an appropriate attention to detail.
- Ability to read and interpret technical documents, write reports and correspondence, and apply appropriate mathematical concepts.
- Ability to travel between client sites served.
- Normal, routine levels of activity related to bending, carrying, climbing, hearing, lifting, reaching, sitting, standing, vision and walking, and may also involve above-average levels of activity at times that canít always be anticipated.
- Sufficient manual dexterity to be able to operate all equipment needed to complete assigned responsibilities.